Data Import and ETL Issues

    Problem: ETL jobs fail or do not pull data as expected.

     

    Steps to troubleshoot:

    • Verify that ETL jobs are scheduled properly under Admin > Configuration > ETL​.
    • Ensure correct API keys or OAuth tokens are configured for API connections​.
    • Confirm that the REST API connections and job settings (e.g., pagination, query parameters) are correctly defined. Incorrect query parameters or pagination could result in incomplete data imports​.
    • Review the ETL logs under the Logs section to identify specific job failures.
    • Check the staging tables to ensure data is being ingested properly. If data isn’t appearing in staging tables, check the underlying REST API call or database query​.
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