Problem: Unable to connect to ReadyWorks or related servers.
Steps to troubleshoot:
- Verify that the server where ReadyWorks is installed meets the minimum requirements, and ensure it has access to all necessary data sources.
- Check network configurations to ensure that ReadyWorks can communicate with other systems. Firewalls, lack of necessary credentials (like service account credentials), or DNS issues could block connectivity.
- Use the logs: Navigate to Admin > Logs > System Logs to check for any connectivity errors.
- Confirm that the required MariaDB database is accessible and the necessary ETL jobs are configured correctly.
- Ensure the ReadyWorks server is running, and both the Apache and MariaDB services are started.