Problem: Users are unable to log in or access the system.
Steps to troubleshoot:
- Ensure that the Single Sign-On (SSO) module is correctly configured. ReadyWorks supports several Identity Providers, and errors often stem from incorrect SSO settings.
- If SSO issues occur, check the SSO logs on the settings page for the enabled module. You can also consult the session termination log under Admin > Event Logs for additional troubleshooting.
- Check that the LDAP configuration is correct for organizations using LDAP for user authentication.
- Use the Admin > Users section to verify that user roles and permissions are set up correctly.