Problem: Emails or triggered communications are not being sent.
Steps to troubleshoot:
- Ensure that TCOMMs are correctly configured under Admin > Configuration > TCOMMs and that templates are set up properly.
- Verify email settings under the E-mail Module to ensure the SMTP server is correctly set up and functional.
- Review the TCOMM logs for any errors, particularly around email formatting or incorrect recipient information.
- Engage your corporate communications team early to validate compliance with messaging standards.